CHURCHILL HUI

CASE STUDY

Churchill Hui

Churchill Hui are renowned Design and Management Consultants to the housing sector, having for over 40 years specialised in creating vibrant and viable social and affordable housing communities. They are recognised as a leading innovator of creating sustainable homes and communities, and work with housing associations, local authorities and contractors.
The firm takes great pride in offering a quality service to their clients and work on a diverse range of projects which are constantly expanding the team’s experience. Churchill Hui have been involved with Cubic Interactive since 2009, utilising Rapport3, the project management system that works seamlessly with Gekko Email Management. Our intuitive systems needed to enable Churchill Hui to create stronger relationships with clients, no matter how many long term or complex projects are being worked on simultaneously, as well as improving communication within the team.

The features that have stood out as being particularly useful for Churchill Hiu in the architecture industry include the compulsory email tagging feature, the comprehensive search options and the admin-friendly options. 
As Project Managers of multiple projects, it is essential for all details to be collated in one place. Therefore Gekko ensure that email tagging is obligatory, and prompted regularly, ensuring all emails for each project are kept in one communal folder. Impeccable file organisation and the intuitive, quick email search options have given Churchill Hui a reputation for fantastic project management, saving time and resources.
“Gekko Email Management has been a fantastic resource for Churchill Hui. The search options have saved our team so much time; instead of trawling through years and years of emails, it takes just a few minutes to find what we are looking for. Working with solicitors and Housing Associations, they often ask for detailed plans and attachments, and are always impressed at the speed we get back to them.”
Gekko is configured to ensure that the client has extensive admin rights such as setting up new users and de-activating ex-employees. Although the intuitive system encourages clients to be independent, minimising support time, our team are always available to answer questions and help with any issues. 
“I think it’s great that I don’t have to talk to the support team to complete small admin-related tasks. The whole setup is very easy to use, and if an issue ever arises then the support team are very helpful - we have a great relationship with all the Gekko developers in the Harrogate office.”
Churchill Hui highlighted the Gekko Outlook Plugin as a fantastic contribution to their business efficiency, integrating extremely well with how the architecture industry works. 

“Working on so many complex and long-term projects means our experts have a lot on their mind, so the fact that Gekko integrates with Outlook is fantastic - everything is all on one platform so you never need to log into two different places. Architects and consultants are often working remotely, so the mobile option is also a fantastic feature.”
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