By Maisie Tildesley
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April 8, 2022
The client InGrain Architecture are a fresh thinking new architectural practice formed in 2020, with innovative ideas. Our client InGrain Architecture are highly creative and design focused in their approach using their work to help provide a better future for the next generation. As a RIBA Chartered Practice they produce high quality work for their clients. Requirements When asked why they initially chose Gekko, Phil Ward Director explained; “When we first started the practice we were conscious we needed to store emails coming in and going out, especially from a legal perspective. We had just started the business so we knew we couldn’t invest in something too heavy or expensive. We did a simple search, looked at different options, Gekko stood out. Throughout the early journey we had an Initial conversation with the director, about the programme over a zoom meeting and from there it was smooth sailing.” Gekko is a cloud-based email management solution which allows users to access all project emails in one place, and sorts all emails automatically into the relevant project folder. The simple yet powerful search functionality makes it effortless to find even the most obscure email in any size project. Our solution Often companies in the AEC industry struggle with clunky email management solutions that limit their ability to file emails across projects simultaneously. Our client InGrain Architecture found that “Gekko is a lot more intuitive and less clunky than other email management solutions. Gekko’s integration with outlook is great, it becomes part of your natural process as it is very simple. Its part of our daily routine, we don’t have to think about it, it is just ready to go. It wasn’t long after we started the company that we got Gekko, it was very quick to implement.” When asked if Gekko has made anything easier in the practice, Phil Ward answered “With Gekko we don’t have to think about the filing of the emails. It reduces the worry about safety or email trails getting lost, with important details in that could be very challenging to manage. All of our emails are backed up on the cloud so we know it’s always there. Gekko has made a massive difference to us, It is effortless.” With Gekko being managed in the cloud, their team remain productive while working from home. Chris Palmer Director commented; “It’s great, whether we are in the office or not the access is there. We have outlook on laptops as well as pcs meaning we have access all the time. Because we have this it’s all linked up and means its business as usual.” It is accessible from any location, thanks to Gekko’s outlook ad-in. Gekko also works in conjunction with Office365, which automates set up and saves valuable time. Unlike their previous email management solution Outlook, Gekko centralises our clients emails. When asked how Gekko differs to outlook both Phil and Chris commented; " Gekko brings everyone’s emails together so we can search across projects and teams if someone is off work, meaning we stay on track with client delivery.” With Gekko, project folders are visible across the team helping to enhance communication and cooperation. Our client found Gekko to be a shorter process to file emails, taking the pains away from email management. “Gekko has been a great help with communication, we now know if someone’s filed and responded to emails. It’s one of the most useful things we have invested in as it works by itself. It takes the pains away from emails having to file them all across projects. It really takes the worry away.” Phil and Chris also commented on Gekko impacting the amount of time saved using Gekko; “It cuts down our admin time, which helps with the projects as it is so straightforward. We also noticed using Gekko has helped make us less risk adverse.” Customer Experience Phil and Chris also commented on the customer experience with Gekko; “We have a great experience with the customer service team, they are very good. We have worked with Diogo who is always very helpful. The latest upgrade has also been really helpful. Gekko has been one of our best investments." Get a free demo of Gekko now by clicking the button below, to see how Gekko can work for you.